Shipping & Returns
Shipping Policy
At Reed Cognitive Therapy, we strive to provide the best shopping experience for our customers. That's why we offer fast and reliable shipping services for all our products within the apparel and shoes category.
Shipping Methods
We utilize trusted shipping partners to ensure your orders reach you in a timely manner. Choose one of the following shipping options during checkout:
- Standard Shipping: Enjoy free standard shipping on all orders over $50. Your package will be delivered within 5-7 business days.
- Express Shipping: Need your order quickly? Opt for express shipping and receive your items within 1-3 business days for an additional fee.
- International Shipping: We offer international shipping to select countries. Please note that additional customs duties and taxes may apply.
Order Processing
Once you place an order, our team works diligently to process and package it for shipment. Please allow 1-2 business days for order fulfillment. Once your package is shipped, you will receive a confirmation email with tracking information.
Shipping Costs
We strive to keep our shipping costs as low as possible. The exact shipping cost will be calculated at checkout, taking into account the shipping method, destination, and order weight.
Returns & Exchanges
We understand that sometimes a product may not meet your expectations. In such cases, we offer a hassle-free return and exchange process to ensure your satisfaction.
Return Eligibility
You may return or exchange an item within 30 days of purchase, provided it meets the following criteria:
- The item must be in its original condition, unworn, and with all tags attached.
- Returns or exchanges must be accompanied by the original receipt or proof of purchase.
- Intimate or sanitary goods, such as underwear or swimwear, are not eligible for return or exchange due to hygiene reasons.
Return Process
To initiate a return or exchange, please follow these steps:
- Contact our customer support team within 30 days of receiving your order to initiate the return or exchange process.
- Provide your order details and reason for the return or exchange.
- Our customer support team will guide you on the return shipping process and provide you with a return authorization if necessary.
- Once we receive and inspect the returned item, we will process your refund or exchange accordingly.
Customer Satisfaction Guarantee
At Reed Cognitive Therapy, we are committed to your satisfaction. If you have any concerns or issues with your order, please reach out to our dedicated customer support team, and we will do our best to resolve the matter promptly.
Shop with confidence on Reed Cognitive Therapy knowing that we prioritize exceptional customer service, fast shipping, and a hassle-free return policy.
